MyChoirRobes Frequently Asked Questions
"FAQs"
Can I return my robes if I am unhappy with them?
When you shop with us, we want you to be completely satisfied. We encourage you to order a sample robe for evaluation before placing your order. We will send one out to you on approval for up to 30 days. You may return the sample any time within 30 days without charge. If there is any manufacturing defect in your robes order, you may return it for a replacement or refund of the purchase price for up to 90 after purchase. Read our complete Return Policy for more information.
Do your robes come in other colors?
Currently, our robes are available in fabulous shades of Red, Blue and Green. We plan to add more colors and styles as time and budget allow.
How can I be sure you received my order?
You will receive an "auto-reply" email that confirms our reception of your order. (check your Junk folder if you don't see it)
How will I know when my order ships?
You will also receive another email to tell you when we have shipped your order and charged your credit card. That shipping confirmation email will have your tracking number inside, so don’t throw it away. :-)
How long will it take to receive my order?
Generally, robes can ship within 2 -3 work days of when we receive your order, and deposit if required.
I’m worried about getting my choir robes in time; what should I do?
You should choose the shipping method that enables you to sleep at night. You may select different shipping methods from within the shopping cart. Be sure to have put all your items into the shopping cart, and test the different methods’ prices by selecting them. Keep in mind UPS and FedEx provide tracking numbers to track your shipment.
How much does shipping cost?
There is an easy to use shipping calculator in the shopping cart portion of the ordering screen. You must first "place your item(s) in the cart" for it to work, since it calculates the weight of your shipment as well as the distance in order to give you the costs. Please fill in your address information. You choose the shipping method, but a general guide is this: US Priority Mail is almost always faster (3 day delivery) than UPS Ground, and often cheaper for a sample robe order. Orders of 2 or more robes, please consider (less expensive) UPS options.
I want to order on behalf of my school/church/choir, but we want you to bill us instead of using my own credit card. What do I do?
You may still order on-line. On orders of $2500 or more, we require a 50% deposit before we can ship your order. When you get to the payment information section of the shopping cart, there is a pull-down box asking for "Method of Payment" The options are: Visa, Master Card, American Express or Purchase Order. Choose Purchase Order and you will be prompted to enter the number that your institution has authorized for you to use. We will charge the card, or request the deposit be paid using your Purchase Order number. When we receive the deposit, we will ship our order. Then, when we fill your order, we place an invoice for the remainder due in the box, and you hand it to your bookkeeper who writes us a check and mails it, and we are all happy musicians!
